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NATIONAL GRID PAY BILL HOW TO

NATIONAL GRID PAY BILL HOW TO

Visit DFFH Hardship for information on how to apply.Ĭheck your energy and gas bills to ensure your concession has been applied. A grant is a payment to help you pay your bills. If you are experiencing financial hardship, you may be eligible for a grant. Visit the Department of Families, Fairness and Housing (DFFH) website to find out more about different energy concessions and how to access them. Concessions and grantsĮligible concession cardholders can receive discounts on their energy bills. The Essential Services Commission website has information on how to get help.

It's important that you contact your company if you are having trouble paying your bills. Anyone with an active payment assistance plan can't be disconnected or be followed for debt.

This team will be able to discuss your assistance options, such as paying smaller amounts more often or delaying the payment of a bill. You should contact your energy company first and ask to speak to their hardship team. If you are having trouble paying your energy bill, there are rules which mean your energy company must let you know what help is available. There are measures in place to ensure you are always getting a fair deal regarding energy.

you’re already experiencing financial distress.

you could be using more energy than usual.

You must also bring proof that you are tenant of record and customer of record, which means that you are the head of household and the person with the utility account.There are many reasons you may struggle to pay your energy bills: If your service was turned off more than 30 days ago, you will also need a pending account number. (If you were not provided a paper copy, most likely the utility company updated it on their website, which we can access). This may occur if your income is above the TA standard and we are no longer in the cold weather season (usually April 16-October 31st).Īlong with other common documents needed for application, bring your shutoff notice or denial of service and your financial statement, if you were given a paper copy. Failure to repay your loan in full, or keep payments up-to-date, may result in denial of future utility arrears assistance. Interest-free loans for utility arrears must be repaid within 24 months. If you earn less or receive SSI, you may be eligible for a grant. If you earn more than your household size might receive in Temporary Assistance (usually called the TA standard), you may be eligible for an interest-free loan.

Income limits apply differently for utility arrears assistance.Payments cover a maximum of the last 4 months’ bills if your service has been off longer than 4 months, we may be unable to assist you. Utility arrears payments are made as an interest-free loan or as a grant, depending on household income and composition. If you are not offered a deferred payment arrangement, or if you cannot afford the payment amount requested, then you may apply for emergency assistance.Įmergency Services, 460 Main St, 2nd floor, may assist you with a one-time payment of utility arrears if you have fallen behind on making payments, and have received a denial of service or shut-off notice from the gas or electric company. If you are offered a deferred payment arrangement, you should accept it.

After updating your financial statement, the representative will determine what payment must be made to keep your service on (or to turn it on, if you’ve already been turned off).You may need to provide documentation of the items you mention to the representative in order to qualify for a payment arrangement. You and the utility company representative will discuss your household’s monthly income and expenses, as well as any resources available to you, like money in the bank. Due to COVID-19, National Fuel does not currently provide in-person service at 409 Main Street.įinancial Statement & Payment Arrangement Ask them to complete a financial statement.įor National Fuel, call 71. If HEAP is unavailable and you don’t receive Temporary Assistance, you should contact your utility company directly to find out what other options are available to you. If you don’t have your worker’s phone number, you can call 71 for more information. If you receive Temporary Assistance or cash benefits, you should contact your TA worker directly, who may be able to put your gas or electric on voucher. HEAP is located at 460 Main St, 2nd floor, and may be reached at 71. If HEAP is open, we encourage you to apply with them first. Utility & Water Assistance Instructions - Spanish How to Get Help with Shut-Off Notices from the Gas or Electric Company